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Posts tagged retaining customers
Are Your Customers Satisfied?
Sep 1st
Business had been really great, but suddenly you’ve seen a big drop-off in return customers. You’ve changed your menu and want to check with your regular customers to see if they like it. You’ve implemented some new policies in your office and want to know how employees are coping with the change. There are many reasons that you might want to take a survey of customers or employees.
The most often used polls are customer satisfaction surveys. With the advent of the Internet it is easier than ever to keep track of your customer’s likes and dislikes. You no longer have More >
Learn Customer Service From the Experts
Jul 18th
Lands’ End is well known for repeat customers. The main reason most people said they came back was because Lands’ End has great customer service. They could always be counted on, so people trusted them.
Trust is the biggest key to gaining and keeping customers. Some of the ways Lands’ End does it is to make sure their telephone reps know the products in and out. That alone is not enough. They also are trained to really respond and care about the customer’s needs. They were trained and allowed the time needed to really meet the customer’s needs with respect and More >